Dear Sir or Madam,
I am writing to inform you that my luggage was lost during my recent flight with your airline.
I travelled from Toronto to Vancouver on March 28th. After arriving at the airport, I waited at the baggage claim area for a long time, but my suitcase did not arrive. I immediately reported the issue to your staff, but I have not received any updates so far.
The missing suitcase is a large black luggage with a red tag on the handle. It contains important personal items, including clothes and some documents, which I urgently need.
I would appreciate it if you could look into this matter as soon as possible and inform me about the current status of my luggage. I would also like to know if there is any compensation available in case it cannot be found.
I look forward to your prompt response.
Yours faithfully,
Vi Nguyen
