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Letter

Band 5+: you were dissatisfied with the service. Write a letter to the hotel manager. In your letter: Describe the problem(s) you faced during your stay. Explain what impact these problems had on your experience. State what you would like the hotel to do to resolve the issues.

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Note: Both the topic and the answer were created by one of our users.

Dear Hotel manager,

I am writing this email to let you know about the problem I faced during my stay at your hotel. I booked a queen-size room for 2 days during my Montreal trip, but I had multiple problems, including a hot water issue, my mattress was not comfortable, and the staff service was not helpful.

When I entered in the room, my first view on the room was not very nice. The fragrance of the room was not pleasant. After a long drive, when I used shower there was no hot water and my mattress was not comfortable because of these problems neither i was able to relax nor sleep well at night. when i ask room service for water bottle it came after 2 hours and gave me unneccessary reasons for being late.

This was the worst experience of my hotel stay. I urge you to improve your facilities and makes room service faster for guests convienecy.

Regards,

Tirth

Word Count: 162

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

water: 3

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, providing sufficient detail for each point.

Coherence & Cohesion

The letter is generally easy to follow, but there are some noticeable issues with coherence and cohesion that affect clarity. Paragraphing is present but could be improved.

Lexical Resource

5.5

The vocabulary used is generally adequate for the task, but there is room for more sophisticated language and precise word choices.

Grammatical Range & Accuracy

4.5

There are several grammatical errors and inaccuracies that sometimes affect understanding. More complex sentence structures could be used.

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