Dear John
I would like to apologise for not collecting you from the airport as previously agreed upon.
When I agreed to collect you at the airport, I added a reminder to my phone. Unfortunately, 3 days ago my phone was stolen at a live concert which is why I did not receieve the reminder. The process of losing my phone caused me a lot of stress, which resulted in me forgetting multiple appointments such as picking you up from the airport. This also explains why you could not get a hold of me when you landed.
Please accept my sincerest apology for forgetting to pick you up. I am aware that this was an inconvinient situation to be in.
I would like to take you out for lunch to show you how sorry I am. Are you available tomorrow at 7pm? I ensure you that this will not happen again.
Yours faithfully
Daph
