Letter

Band 7+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter. Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to report a defect in the headset that I purchased recently from your shop. Being a trustworthy brand like yours for electronic products, I am disappointed that item did not meet the quality standards.

As working in an IT company, I need to attend a large number of meetings everyday. This morning, I found that my headset microphone is not working properly when my co-worker complained about the constant noise he was receiving on his end.

In addition to this, I had a virtual business meet-up with one of our clients later today, which I had to cancel because of my faulty gear. Furthermore, I had to re-schedule all my internal calls for the day which significantly affected my project deadlines and overall productivity.

I would like you to replace my device as early as possible and issue a partial refund for this product in order to compensate for the inconvenience caused.

Yours sincerely,

Tim David

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, clearly describing the problem, explaining its impact on work, and stating the desired action. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific details about the headset model or purchase date to strengthen the request for replacement and refund.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, with each paragraph addressing a specific aspect of the task. Transitions between paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider using more varied cohesive devices to link ideas within paragraphs.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Terms like 'defect,' 'trustworthy brand,' 'quality standards,' 'faulty gear,' and 'overall productivity' are effectively used. To enhance the lexical resource, consider incorporating more specific or nuanced vocabulary related to electronic equipment issues and business communication.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a variety of sentence structures. There are a few minor errors, such as 'As working in an IT company,' which could be improved to 'As I work in an IT company' or 'Working in an IT company'. Overall, the grammar is accurate and does not impede understanding. Pay close attention to sentence structure and verb tense agreement to further improve accuracy.

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