1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Madam, I am writing to express my dissatisfaction with the Bluetooth headset I recently ordered from your online store. The item was delivered one day ago with terrible condition and cannot be used at all. When I open the package, I noticed that there was a scratch on one side of the headset. I […]