Letter

Band 8+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Madam,

I am writing to express my dissatisfaction with the Bluetooth headset I recently ordered from your online store. The item was delivered one day ago with terrible condition and cannot be used at all.

When I open the package, I noticed that there was a scratch on one side of the headset. I tried to connect the headset via Bluetooth, but it did not pair correctly. Even though it briefly connected, the sound was distorted and unclear.

This situation has caused me considerable disappointment, as I urgently required the headset for my English class. I chose your store due its reputation for excellent service. Therefore, receiving a defective product has been extremely unsatisfactory.

I would kindly request a full refund for this. Please let me know the correct procedure to return the damaged item owing to the fact that I will arrange the delivery process this afternoon.

I look forward to hearing from you soon.

Yours faithfully,

Asa

Word Count: 160

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

headset: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the issue, requesting a refund, and offering to arrange the return. The tone is suitably formal and the language is generally accurate. To improve, consider adding specific details about the order (order number, date of purchase) to make the request more efficient for the retailer. Also, while the offer to arrange the return is good, specifying a preferred method or asking about their preferred method could enhance the letter.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is effective, contributing to the overall clarity of the message. There are minimal lapses in coherence or cohesion.

Lexical Resource

A good range of vocabulary is used appropriately. The language is sufficiently precise for the task. Consider using even more varied vocabulary to further enhance the letter.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout. Any errors are minimal and do not detract from the overall clarity and effectiveness of the letter.

Answers On The Same Topic:

See All

You stayed at your friend's house during a trip. Write a letter to your friend: Thank them for their hospitality Describe what you enjoyed Invite them to your place

Hi Agus, How’ve you been? It’s been a while since we last spoke at your home during my trip. I can’t thank you enough for your favor last week for letting me stay at your home. I was quite giving up to find a cottage but I couldn’t find due to the weather. Fortunately, you […]

Band 6+

See All