Letter

Band 7+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the skintint product that I bought 3 days ago via Shopee. When I opened the package, there was a liquid spill coming from the skintint box, and it turned out the pump was damaged which caused the product contents to come out of the bottle. I have attached the evidence on the video.

Actually, I would like to request a refund for the product I purchased. According to the provisions made at the beginning, if the goods that reach the buyer are defective, the funds will be returned 100% to the ShopeePay account.

I will send back the product I received back today via regular JNT delivery, and it is likely that the item will arrive in around 3-4 days. For shipping costs, I use the cash on delivery method.

I look forward to your response.

Yours faithfully,

Nur Fausiah

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task. The explanation of the issue, the refund request, and the return arrangements are all clearly stated. While the letter is well-written, it could benefit from a slightly more formal tone in certain areas to enhance its overall impact. For example, instead of saying "it turned out the pump was damaged", you could say "I discovered that the pump was damaged". Also, the letter could include more specific details about the product, such as the order number or product name, to facilitate a faster resolution.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, with each paragraph addressing a specific point. However, transitions between some ideas could be smoother to enhance the overall flow. For example, when transitioning from explaining the damage to requesting a refund, a more explicit connection could be made.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Terms like 'liquid spill' and 'damaged pump' are suitable for describing the issue. To further enhance the lexical resource, consider using more varied vocabulary related to complaints and returns, such as 'malfunctioning,' 'replacement,' or 'compensation.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are generally accurate. To improve further, pay attention to the clarity and precision of your sentences. For example, rephrasing 'I will send back the product I received back today' to 'I will return the product today' eliminates redundancy.

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