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Letter

Band 7+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to inform you that I recently purchased from your e-commerce website last weekend, and when it arrived, it was damaged.

I am unhappy with this. I thought it would be in perfect condition, but it was not. Also, I wanted it to arrive before I traveled to another city, but I was shocked when I connected it to my PC and realized that it was not working.

I am requesting a full refund so I can buy another one in a store in my town, so I can be sure it is working well.

I will give you my order details for this screen. The order number is 2453451, the color was black, and the size was 24 inches. I ordered it on April 21st.

I hope you respond as soon as possible. I will be waiting for the refund. Thank you.

Yours faithfully,

Alex Moon

Word Count: 153

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task, but lacks detail in some areas. The explanation of unhappiness could be more impactful. The return arrangements are implied but not explicitly stated.

Coherence & Cohesion

The letter is easy to follow, but the structure could be improved with clearer paragraphing to separate the different aspects of the complaint.

Lexical Resource

The vocabulary is adequate but could be more precise and sophisticated in places. More specific language to describe the damage would strengthen the letter.

Grammatical Range & Accuracy

The grammar is accurate and error-free.

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Band 7+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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