A friend has written you asking for advice about a problem at work. You have had a similar problem in the past. Write a reply to your friend. In your letter: -Tell your friend you understand the problem -Explain what happened to you in the past -Suggest possible solutions to the problem

Dear An, I heard that you are having some problems dealing with customers at your work. I am writing to tell you that I completely understand what you are going through. I hope I can help you with my advice. I had an exact problem last summer. There was a difficult customer who was high […]