The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The pie charts depict how travelers’ feedback on the hotel’s customer service in the Parkway Hotel in the years 2005 and 2010. Overall, it can be seen that there was a significant rise in excellent and good responses, while the proportion of negative feedback as satisfactory, poor and very poor was a noticeable decline. At […]