Band 7+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The pie charts depict how travelers’ feedback on the hotel’s customer service in the Parkway Hotel in the years 2005 and 2010.

Overall, it can be seen that there was a significant rise in excellent and good responses, while the proportion of negative feedback as satisfactory, poor and very poor was a noticeable decline.

At the beginning, in 2005, only 5% of customers rated the service as excellent, while the number of reactions by guests in the good rated was 14%. However, the services were improved and the feedback saw a significant growth in 2010. The views rated as excellent and good surged to 28% and 39%, respectively.

On the other hand, in 2005, the views of guests for satisfaction were the most popular at 45%, in contrast, the percentage of opinions recorded a sharp dip to 17% in 2010. Likewise, there was dropped remarkably from 21% to 12% in the data of responses for poor service in 2005 and 2010. Subsequently, the proportion of very poor feedback at 5% in 2005, followed by fell slightly to 4% in 2010.