Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The given charts illustrate the outcome of a questionnaire which asked newcomer that the hotel’s customer service how rated to the Parkway Hotel. And also the same questionnaire asked 100 guestes from 2005 to 2010.

It can be clearly seen that hotel’s customer service rated the most in 2005 it was satisfactory the proportion 45% and the lowest was excellent the percentage 5%. But 2010 the percentage was change.

To begin with, in 2005 approximately 50% was satisfactory by the visitors, but it decreased in 2010 the proportion was 17%. On the other hand, good service was the most rated by visitors in 2010, which increased from 14% to almost 40% during the five-year period.

In addition, the excellent proportion by newcomers in 2005 was the lowest percentage it was 5% but in 2010 the rate was increased it was about 30%, others customer service very poor was in 2005 15% but in 2010 the proportion was dicreased 4% and also poor service was in 2005 21% but in 2010 it was decreased 12%. The important things is coustomer service ecvellent, good was the lowest in 2005 but during the five-year it was increased the most.