You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir, I am writing this letter to show my disappointment about your online service. Three weeks ago, I orderd a book at your online portal that should be recieved within two weeks, from order placed. However, I have not received my parcel yet. I had sent an emails to your customers repersentative regarding this […]