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Letter

Band 4+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to show my disappointment about your online service.

Three weeks ago, I orderd a book at your online portal that should be recieved within two weeks, from order placed. However, I have not received my parcel yet.

I had sent an emails to your customers repersentative regarding this delay but, still I am waiting for a response. This kind of unprofessional behaviour would break the customer relation.

I would like an promptly action on this matter. Please, process my delivery on early basis or refund me, if the company is unable to complete this order in next couple of days.

I am looking forward to hearing from your side.

Regrads,

Navdeep Singh

Word Count: 119

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task. The explanation of the situation is clear. The complaint is adequately expressed. The request for a solution is present. Minor improvements in clarity and structure would enhance the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly understandable. However, some organizational and grammatical issues slightly impede the flow. Improved sentence structure and paragraphing would significantly enhance coherence.

Lexical Resource

4.5

The vocabulary used is adequate for the task. While functional, there's room for improvement in word choice and precision to demonstrate a wider range and more natural expression.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy is crucial for a higher score. Focus on sentence structure, verb tenses, and punctuation.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to express my dissatisfaction regarding the item I purchesed from your online site. First of all, I ordred Hot Wheel Cars three weeks ago from you Black Friday online sale. They promised to deliver within 5 working days. unfortunately have not recived anything yet. Futhermore, I contacted the […]

Band 5+

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Dear Sir or Madam, I am writing this letter to express my dissatisfaction regarding an online purchase that I had made a few weeks ago. I was notified that the item will take about two days to be delivered but despite the due date, I have not received any deliveries. In spite of all that, […]

Band 6+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear sir, The reason of writing this letter that last three weeks ago, I placed an order online on your company’s website. I want to bring to your attention that your parcel was supposed to be delivered within three weeks, but time has been over, and I still have not received any information about the […]

Band 6+

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Lexical Resource

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Coherence & Cohesion

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