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Letter

Band 5+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Dear Sir or Madam,

I am writing this letter to draw your kind attention towards an item that I ordered few weeks ago but is not delivered yet.I booked a hair dryer from your online website on 15 March,2025.The reference number of the order is WD4358712.It was expected to deliver on 2025-03-17 but nothing has arrived till the date.

I emailed regarding the situation to the shop but I did not receive any reply.When I gave a call,one of your staff talked very rudely and shoutingly said that it was already delivered after my order confirmation date.After behaving so rudely, he cut the phone without hearing my side of story. I did not experience this type of behaviour in my whole life.Your customer as well as delivery service are not upto mark.

It should be very grateful if you take effective steps towards this situation.In last all I want is to deliver my order immediately or refund my money.I shall be very grateful to you.

Regards,

John

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a clear request for resolution is made. Minor improvements in structuring the information could enhance the response.

Coherence & Cohesion

The letter's message is mostly understandable. However, the flow could be smoother with better paragraphing and sentence structure. The numerous grammatical errors affect the overall coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but a wider range and more precise word choices would improve the letter's sophistication and impact. Some phrases could be more concise and impactful.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that affect clarity and fluency. Improving grammatical accuracy is crucial for achieving a higher score. A wider range of grammatical structures would also be beneficial.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing this letter to express my dissatisfaction regarding an online purchase that I had made a few weeks ago. I was notified that the item will take about two days to be delivered but despite the due date, I have not received any deliveries. In spite of all that, […]

Band 6+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir, I am writing this letter to show my disappointment about your online service. Three weeks ago, I orderd a book at your online portal that should be recieved within two weeks, from order placed. However, I have not received my parcel yet. I had sent an emails to your customers repersentative regarding this […]

Band 4+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear sir, The reason of writing this letter that last three weeks ago, I placed an order online on your company’s website. I want to bring to your attention that your parcel was supposed to be delivered within three weeks, but time has been over, and I still have not received any information about the […]

Band 6+

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Coherence & Cohesion

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