24 Hours Only: Get 39% OFF on Our Premium Plan - Check Out Now!

Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Check it out

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction regarding an online purchase that I had made a few weeks ago. I was notified that the item will take about two days to be delivered but despite the due date, I have not received any deliveries. In spite of all that, even the emails that I had sent a few days prior seems to have gone unchecked.

My order was palced on 26 April 2025 through your online platform, and at the time of checkout, the delievry date was two days from then. Despite, the passing of the specified date, the item was nowhere to be seen. The confusing sight was in the order details page where, it showed that the item had been delivered.

It’s regrettable to say that, the customer service of your establishment is unsatisfactory. None of the staffs seem to respond to neither the emails nor the left messages. Even the AI chat bot implement to help seems to be of substandard quality.

I would be content if you could deliveyr my item as soon as possible, if not I would like to be reimbursed for the purchase.

Thank you for your time.

Yours Faithfully,

Tom

Word Count: 204

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

7

The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a clear request for resolution is made. Minor improvements in clarity could enhance the response.

Coherence & Cohesion

6

The letter's message is mostly understandable. However, some sentences lack logical flow, and the paragraphing could be improved for better clarity and readability. The grammar errors noted affect the overall coherence.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, although some word choices could be more precise and natural. The vocabulary is mostly accurate and appropriate for the context.

Grammatical Range & Accuracy

5.5

While the letter attempts to use a range of grammatical structures, there are several errors that affect the overall clarity and accuracy. Improvements in grammar would significantly enhance the score.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to express my dissatisfaction regarding the item I purchesed from your online site. First of all, I ordred Hot Wheel Cars three weeks ago from you Black Friday online sale. They promised to deliver within 5 working days. unfortunately have not recived anything yet. Futhermore, I contacted the […]

Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing this letter to draw your kind attention towards an item that I ordered few weeks ago but is not delivered yet.I booked a hair dryer from your online website on 15 March,2025.The reference number of the order is WD4358712.It was expected to deliver on 2025-03-17 but nothing has […]

Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir, I am writing this letter to show my disappointment about your online service. Three weeks ago, I orderd a book at your online portal that should be recieved within two weeks, from order placed. However, I have not received my parcel yet. I had sent an emails to your customers repersentative regarding this […]

Band 4+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear sir, The reason of writing this letter that last three weeks ago, I placed an order online on your company’s website. I want to bring to your attention that your parcel was supposed to be delivered within three weeks, but time has been over, and I still have not received any information about the […]

Band 6+

See All

Other Topics:

Your company is hosting an annual charity event, and you're tasked with inviting local business owners to participate. Write a letter to a local business owner inviting them to the event. You should include details about: - the purpose of the charity event and the cause it supports - the date, time, and location of the event, along with any featured activities - how their participation will benefit the charity and provide exposure for their business

Dear Sophia, I am writing to you on behalf of the “Hinsavang Community Fund” to cordially invite you to participate in our upcoming Charity Gala Dinner. The event will take place on Saturday, May 24th, at the Grand Hall, with the primary goal of raising funds for local educational resources. As a prominent member of […]

Band 9

Your friend is thinking about learning to drive and would like some advice. Write a letter to your friend. In your letter • say why a driving licence is advantageous • recommend a driving school • give any extra guidance/tips You do NOT need to write any addresses. Begin your letter as follows: Dear..., You should write at least 150 words.

Dear Grace, How are you? Its been a while since we last spoke. I was so happy to receive a letter from you, it made realize how much I miss writing to you. How is mummy and daddy? My love to them please. Now back to you! I am happy you have overcome your fear […]

Band 5+

Can you give me a score for ilets writing letter task ?

Dear Sir, Hello, I am one of the participants of the training programme which is supposed to be one month long. As far as I know, there will be a social event to celebrate the end of the programme. I would like to tell you that it would be an honour for me to request […]

Band 7+

You recently went to a concert and thought one of the singers was very good. You want to tell him how you feel. Write a letter to the singer. In you letter Say how you feel about his performance Give details of your musical activities Explain how you would like him to help you with your musical activities.

Dear Nick, Hope you’re doing well. I attended your amazing concert which was organised at the city center on 15th of April. I wanted to let you know that I’ve attended a lot of musical events but this was one of the best concerts. You are such a talented star that can sing and dance […]

Band 7+

You recently went to a concert and thought one of the singers was very good. You want to tell him how you feel. Write a letter to the singer. In you letter Say how you feel about his performance Give details of your musical activities Explain how you would like him to help you with your musical activities.

Dear Nick, Hope you’re doing well. I attended your amazing concert which was organised at the city center on 15th of April. I wanted to let you know that I’ve attended a lot of musical events but this was one of the best concerts. You are such a talented star that can sing and dance […]

Band 6+

You are going to sing a song at the international festival. What song are you going to sing and why? Letter to you friend

Hello Sara, Are you doing well? I am writing this letter to share my emotions and inform you adout my participation at the International Festival in Paris next week. I am going to sing my favourite song Die With a Smile by Bruno and Lady Gaga in this Festival, because I have been practising singing […]

Band 5+

See All