You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam, The reason for writing this letter is regarding the flower vase I ordered from your website during the first week of April, which apparently I still haven’t received. I wrote an email regarding the same to your company last week but haven’t received any response. While searching for vases online, I […]