You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing this letter to express my dissatisfaction regarding the customer service provided by the online shop. I purchased a cabin bag on December 15, 2025. The estimated delivery of the bag was December 17, 2025; however, my package was not delivered and delayed by three days. For assistance, I […]