You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Ms Mai, I hope this letter finds you well. I am writing this letter to express my concern about a recent purchase that I made at your store and seek your assistance to resolve the issue. Last weekend, I bought a jacket from your shop at a promotional price. I was so excited about […]