Band 9: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Ms Mai,

I hope this letter finds you well. I am writing this letter to express my concern about a recent purchase that I made at your store and seek your assistance to resolve the issue.

Last weekend, I bought a jacket from your shop at a promotional price. I was so excited about the new item and looking forward to wearing it. However, upon reaching home and taking a close look, I realized that the jacket had a significant tear in the seam of the left sleeve, making it unwearable.

I promptly returned to your store the same day and asked for an exchange. I explained the situation to your staff and showed him the damaged jacket. However, I was informed that the merchandise cannot be returned due to the store’s policy. He also explained that I should check the product thoroughly before making a purchase.

As a loyal customer of your store, I kindly request you to authorize an exchange for this damaged jacket with another one that is in proper condition. I am willing to come back to your store and choose a replacement item at an equal or less value. If an exchange is feasible, I propose the issuance of a voucher for the next purchase.

I am looking forward to hearing from you soon. Thank you for your attention to this matter.

Kind regards,

Lana Nguyen