🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 4+: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am articulating this letter to bring your attention a rather unfortunate incident about my shopping experience at your clothing store named as Blue Wings. I visited there last Monday to buy a leather jacket for my winter trip to Shimla. I purchased in blue color and it costs me 200$. Unluckily, while trying at home on the same day, I found that it was not of my size. I was feeling down in dumps after that as it is very special for me.

On next day, when I visited your store for second time for exchanging size of this jacket, I was stopped by your one of customer service representative as he told me that it is not the policy of their store, and it spoiled my day.

I kindly beseech your assistance in this dominant matter by providing me prefund option or anything else which comes under your store’s scheme. I have attached a receipt of merchandise for your reference.

I will wait for your positive response very soon.

Kind Regards,

Harpreet Kaur

Word Count: 179

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 3

Try using synonyms for the above words

Task Response

5.5

The letter addresses the task but lacks detail in describing the problem and the desired resolution. More specific information would improve the response.

Coherence & Cohesion

4.5

The letter's structure is understandable, but the flow could be improved with clearer transitions between paragraphs and ideas. The numerous grammatical errors impact the overall coherence.

Lexical Resource

The vocabulary is adequate but lacks sophistication and precision in places. A wider range of vocabulary would enhance the letter's impact.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity and fluency. Improved grammatical accuracy is essential.

Answers On The Same Topic:

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam, I hope you’re doing well. I’m writing this letter to make a complaint about the jacket that I purchased last Friday which got damaged when I reached my home, and your employee told me that the jacket is non-refundable. The problem with the jacket is as follows. To begin with, my […]

Band 6+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

18 Nguyen Canh Street, Vinh City, Nghe An provice July 31th, 2025 Dear Sir or Madam, I am writing to describe an issue of a jacket which I purchased from your clothing store. I went to your shop last Monday to buy a red jacket and it took me 1000 dollars to purchase it. Unluckily, […]

Band 5+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam This is in regard to the Nike Air Jacket that I purchased from your store in Chinook Palace on the 11th of August 2024.When I purchased the jacket from the store I did not notice anything out of the blue but when I reached home, I saw that the sleeve had […]

Band 7+

You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Ms Mai, I hope this letter finds you well. I am writing this letter to express my concern about a recent purchase that I made at your store and seek your assistance to resolve the issue. Last weekend, I bought a jacket from your shop at a promotional price. I was so excited about […]

Band 9

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You have moved into a new house and want to invite a former colleague to a housewarming party. Write a letter to your former colleague. In your letter: - explain why you have moved - give them some details about your new home - provide information about the party (date, time, and location)

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium