You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

Dear Sir, I am writing you about my recent purchase from your online store. On Monday, the 28th of April, I ordered the recently released iPhone 17 Pro Max, in a metallic grey colour, with an order number of ABC12345. The product arrived yesterday with a very visible dent on the base and a cracked […]