You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

Dear Customer Service Team, I am writing to express my dissatisfaction with a faulty appliance I recently purchased from your online store. On 15 February 2026, I ordered a Samsung microwave oven (Model: MW7000 Series) through your website. The order number is #458921, and the product was delivered to my address on 18 February 2026. […]