You were supposed to pick up a colleague from the airport last week, but you completely forgot due to a scheduling conflict. Write a letter to your colleague, apologizing for missing them at the airport. You should include details about: - What caused you to forget - How you realized your mistake - What you did to remedy the situation after your mistake

Dear John I would like to apologise for not collecting you from the airport as previously agreed upon. When I agreed to collect you at the airport, I added a reminder to my phone. Unfortunately, 3 days ago my phone was stolen at a live concert which is why I did not receieve the reminder. […]