It is often argued that an increase in use of AI has replaced human interation and jobs like customer service. while others believe that it enhances efficiency and saves funds for companies hence the public should embrace the change. This essay will look at both perspectives then i will present my opinion.
On the one hand, there are several reasons why individuals support that computers have gained popularity that has costed telecomunicators their jobs thus causing frustration as there is lack of human interaction. One main reason is that, most times when people call for services, they expect a person at the end of the other call to answer questions that may arise if they purchased a product that needs directions of installing, but when they meet an automated assist this leads to trust issues of that company. In addition, the coming of AI has replaced human resource in jobs such as customer service, this increases lack of jobs for those that choose this career path, this further strengthens this viewpoint.
On the other hand, many people argue that technology has improved the quality of life. This view is based on that businesses do not have to employ certain positions that chatbots can fill, for instance, online bookings can be handled by automated systems and such systems give consumers the upper hand, meaning it just gives you options and you choose what best suits you. From my perspective, AI is a good thing if used appropriately, especially for jobs that require computers.
in conclusion, although both views have their merits, I believe that it should be embraced but in a healthy way, where it does not displace people from their jobs. overall, this approach is more beneficial in the long term.