Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie chart compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and 2010.

Overall, it is obvious that general satisfaction increased remarkably during the period given from 2005 to 2010. While most hotel guests rated satisfactory or poor, a clear majority described the hotel’s service as good or excellent 2010.

To begin with, first looking at the positive responses, in 2005 only% of the hotel’s guests rated customer service as excellent, but this figure rose considerably to 28% in 2010. Furthermore, while only 14% of the guests described customer service in the hotel as good in 2005, almost three times increased this feedback five year later.

Regarding to negative feedback, the amount of guests who considered hotel’s service as poor feel from 21% to 12% in 2010. Similarly, the proportion of responses considered hotel’s service as very poor dropped from 15% to 4% over the 5-year period. Finally, the number of satisfactory responses considerably fall by the 2010