Opinion

Band 5+: write a letter of complaint about a faulty vacuum cleaner you bought

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Dear Sir/Madam,

I am writing to complain in about a smart robot Vacuum cleaner I bought from you last week. Due to the fact that I am a loyal customer of yours and I buy all my gadgets from you, I was absolutely dissatisfied with my last purchase.

On Monday June 12, I received the smart robot Vacuum cleaner, I read the instruction manual, I opened the box and I plugged it in. I pressed the button to start the device but to my suprise it did not work. Ι tried again, but to no avail. I rang the sales assistant who sold the gadget to me and explained what had happened. He was very polite and promised he would resolve the issue.

Two hours later, the technician arrived and claimed that my new Smart robot vacuum cleaner had burnt the internal wires and he needed to replaced them but I replied that I definitely wanted a new smart vacuum cleaner instead. I went to the shop in Sparti and demanded to see the manager who gave me your adress to write to.

I strongly believe that this matter will be resolved immediately to my satisfaction. I also required a brand new vaccum cleaner or a full refund. I am waiting for your prompt reply,

Word Count: 215

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

cleaner: 5

smart: 4

vacuum: 4

robot: 3

Try using synonyms for the above words

Task Response

The essay addresses all parts of the task by explaining the problem, describing the sequence of events, and stating the desired outcome. A clear position is maintained throughout the letter. However, the development of ideas is somewhat linear and lacks the depth of detail that would characterize a higher band score. For example, more specific details about the 'fault' or the specific nature of the interaction with the manager could enhance the narrative. To improve, focus on using more varied cohesive devices and ensuring that the tone remains consistently formal. Additionally, pay attention to minor grammatical errors (e.g., 'complain in about', 'needed to replaced') and spelling (e.g., 'vaccum', 'adress') to ensure the professional tone required for a formal letter of complaint. The essay falls short of the required 250 words.

Coherence & Cohesion

The essay follows a logical chronological order, which helps the reader follow the sequence of events. However, the cohesion is weakened by the use of 'comma splices' (joining independent sentences with only a comma), particularly in the second paragraph. To improve, use a variety of linking words (e.g., 'After reading the manual...', 'Subsequently...') and ensure that each sentence is properly punctuated with full stops or semicolons to avoid run-on sentences.

Lexical Resource

The vocabulary used is appropriate for the context (e.g., 'loyal customer', 'resolve the issue', 'to no avail'). However, there is some repetition of the phrase 'smart robot vacuum cleaner'. To reach a higher band, try to use synonyms or pronouns to avoid repetition. Additionally, ensure consistent spelling, as 'vaccum' was misspelled in the final paragraph. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical inaccuracies that affect the flow. Specifically, there are issues with verb tense consistency (e.g., 'needed to replaced' should be 'needed to replace') and sentence structure. The use of comma splices is a significant issue; for example, 'I received the smart robot Vacuum cleaner, I read the instruction manual...' should be separate sentences. Focus on mastering complex sentence structures and ensuring subject-verb agreement and correct infinitive forms.

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Band 5+: write a letter of complaint about a faulty vacuum cleaner you bought

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

The best to learn about other cultures is to work in multinational organisations. Do you agree or disagree?

Youth unemployment is increasing in many countries in the world. What do you think are the main causes of this problem and what measures can be taken to solve it? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Around the world children learn English as a second language at school. However, in some places they also learn at Kindergarten. Discuss the advantages and disadvantages of learning at a kindergarten?

The best motivation is money for workers in the workplace. To what extent do you agree or disagree?

Some people think it is better for one single legal system throughout the world. Others say countries should have their own law. Discuss both views and give your opinion.

Nowadays, women as well as men work full time. Therefore, women and men should share household tasks equally. (e.g. cleaning and looking after children). To what extent do you agree or disagree?

Check Your Own Essay On This Topic?

Generate A Band-9 Sample With Your Idea?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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