The increasing use of robots and artificial intelligence in customer service has reduced the need for human interaction. Do the advantages of this trend outweigh the disadvantages?

In modern world, state-of-the-art technologies have become widespread, while increased number of cutting-edge technologies utilization in customer services have decrease the need for human employee number. However, I believe, artificial intelligence have a pros and cons for employers. On the one hand, most customer services have require a lot of skills, such as, sociability, problem […]