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Letter

Band 6+: You recently had a problem with a product you bought from an online store, but you were not satisfied with the customer service you received when you contacted them. Write a letter to the manager of the store. In your letter: Describe the problem with the product Explain what happened when you contacted customer service Say what you would like the manager to do

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

I hope you are doing well. I am writing to express my dissatisfaction with my recent experience I had after purchasing a product from your online store.

Last week, I ordered a Logitech M384, Mouse and Keyboard from your website. However, upon arrival of the package, I came across a completely different version.

Given that reason, I connected with customer service representative to file a complaint but was extremely disappointed with the experience. Firstly, it took around 30 minutes for someone to pick up the call, which was really frustrating. Moreover, the representative tone was rude and unfriendly, which is not expected.

I would Kindly request you to take proactive steps to improve your service and train your staff to maintain customer friendly environment.

Thank you for your time. I hope you will resolve this issue promptly and professionally and make sure it does not repeat in the future.

Warm regards,

ABC

Word Count: 154

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. The description of the problem and the customer service experience are clear. The request for action is also present.

Coherence & Cohesion

The letter is generally easy to follow, but some improvements in flow and paragraphing could enhance readability. The grammar errors affect the overall coherence.

Lexical Resource

6.5

The vocabulary used is appropriate for the context, demonstrating a good range of words. More sophisticated vocabulary could be incorporated to enhance the letter's impact.

Grammatical Range & Accuracy

5.5

While the letter conveys the message, there are grammatical errors that affect the overall accuracy and fluency. Improving grammatical accuracy will significantly enhance the score.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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