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Letter

Band 5+: You recently purchased a product online, but it arrived damaged. Write a letter to the company to complain about the poor quality of the product and the issues with their service. In your letter: Describe the issue with the product. Explain what problems this has caused you. State what action you would like the company to take.

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Dear Sir or Madam,

I am writing to express my dissatisfaction with my recent purchase of your item from Amazon. I ordered a steam inhaler for $76,the reviews on the website were good. However, when i received the item the handles were broken, and the Electric cord had burned out.

My daughter has sinus infection so I wanted the product very urgently. However, my effort and expectation were went down when I receive the item. Due to the short circuit from the electric cord I got an electric shock. A part from that, I contacted the customer care they were so rude and they were not able to listen to my issues.

Given the situation, I kindly request your assistance in finding a suitable resolution . I believe the best course of action would be refunding my money or replacement of the faulty item.

I appreciate your attention to this matter and look forward to your prompt response

Yours faithfully,

Steny john Varghese

Word Count: 163

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

electric: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the problem, the consequences, and the requested action are all present. Minor improvements in clarity and structure would elevate the response.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but some sentences lack precision, impacting the overall flow. Improved sentence structure and paragraphing would enhance coherence.

Lexical Resource

The vocabulary used is appropriate, but a wider range and more precise word choices would demonstrate greater fluency and sophistication.

Grammatical Range & Accuracy

While the letter is understandable, several grammatical errors and inaccuracies detract from the overall clarity and impact. Improving grammatical accuracy is crucial for a higher score.

Answers On The Same Topic:

You recently purchased a product online, but it arrived damaged. Write a letter to the company to complain about the poor quality of the product and the issues with their service. In your letter: Describe the issue with the product. Explain what problems this has caused you. State what action you would like the company to take.

Dear Sir or Madam, I am writing to express my dissatisfaction with my recent purchase of your item from Amazon. I ordered a steam inhaler for $76,the review on the website were good. However when i received the item the handles are broken, and the Electric code has burned out. My daughter has sinus infection […]

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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