Letter

Band 6+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Dear Sir,

I am writing this letter to complain you about the service at your hotel.

Last Friday, I came along with my family from Vancouver to Toronto. I was off from work. Therefore, I decided to go on a family vacation. I searched online, and find it on your website about your hotel near to my place of destination. However, the problems started from here.

According to the listed price, the rooms were not tidy, and well-organised. The staff was not properly trained and professional. The room was small for four of us. Initially, we were in the room 23A on ground floor, but one of your staff members informed us that this room needs maintenance, So, they shifted us to another room which was on 3rd floor. My parents are quite old and unable to walk properly. There was no lift at all.

I urge you to please rectify these problems as soon as possible in your hotel. If your rooms are under maintenance, please mention it online. I feel it is totally a wastage of time and money. My whole trip went worse due to poor staff and proper cleaniness.

Please look into this matter. Otherwise, it can affect your reputation.

Yours sincerely,

Raj

Word Count: 207

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the problems encountered during the stay. However, elaborating on specific instances and providing more details could enhance the response. For example, you could describe the untidiness of the room or the unprofessional behavior of the staff with specific examples. Also, the tone could be more assertive in expressing dissatisfaction.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related issues together in separate paragraphs to enhance clarity. For example, dedicate one paragraph to the room conditions and another to the staff issues. The transition between the initial booking and the problems encountered could be smoother. Also, avoid abrupt shifts in focus.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could enhance the impact of your complaints. For example, instead of 'not tidy and well-organised,' you could use 'poorly maintained and disorganised.' Instead of 'went worse,' consider 'was ruined.' Also, avoid using informal language.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. For example, 'complain you about the service' should be 'complain to you about the service.' 'Find it on your website' should be 'found it on your website.' 'Proper cleaniness' should be 'proper cleanliness'. Pay close attention to verb tenses, prepositions, and article usage. Vary your sentence structure to improve the flow and sophistication of your writing.

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Band 6+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Coherence & Cohesion

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