Letter

Band 4+: You recently stayed at a hotel and had a negative experience due to a mix-up with your booking. Write a letter to the hotel manager. In your letter, you should include: - A description of your booking and what went wrong. - An explanation of how the situation negatively impacted your stay. - A suggestion for how the hotel could compensate you for the inconvenience.

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Dear Mr. Star,

My name is Alexandr Kolesnikov. I have been living in your hotel “The Sun” since this morning. I am writing for you because I had a negative experience with my booking. I lost my money, 120 dollars.

I arrived to Paris this morning, I was sure that I booked a room in your hotel for four days. In Moscow, I used booking.com for transactions and my bank account. As you know, this web portal ensure comfortable travels and accomodations for tourists around the world. However, your administrator told me that The Sun doesn’t collaborate with booking.com and wouldn’t find my surename in his computer. In result, I can’t buy food. I am homeless in France.

I sent a letter to booking.com and I had already got an answer. The company explained me that your firm often use this metod, close to scam. The Sun works with them for many years. Now, they are going to go to court.

The Sun could compensate for me 120 dollars as soon as possible, that’s the money I spent for your booking system. I lost it. I will try to find other place in Paris.

Regards, Alexandr

Word Count: 196

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

bookingcom: 3

Try using synonyms for the above words

Task Response

The letter attempts to address the task but includes irrelevant and inaccurate information. The focus is more on blaming the hotel and booking.com rather than clearly describing the booking issue, its impact, and a reasonable compensation suggestion. To improve, focus on a clear, concise description of the booking details, the specific problems encountered, the negative impact on the stay, and a specific, reasonable request for compensation.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the progression of ideas is difficult to follow. The introduction abruptly mentions living in the hotel and losing money, which lacks a smooth transition. The connection between the booking issue and being 'homeless in France' is not clearly explained, making the impact less understandable. To improve coherence, focus on logically connecting each point and providing clear explanations for how one event leads to another. Using transitional phrases can help guide the reader through your experience.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate, which limits the clarity and impact of the message. For example, using 'surename' instead of 'surname' and describing the situation as a 'metod, close to scam' demonstrates a need for more precise word choice. To enhance lexical resource, try to use a wider range of vocabulary that accurately conveys your intended meaning and adds nuance to your descriptions. Consider using a thesaurus to find alternative words that are more appropriate and impactful. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that impede understanding. Examples include incorrect verb tenses ('I have been living' when 'I arrived'), subject-verb agreement issues ('The Sun doesn't collaborate'), and awkward phrasing ('writing for you'). Sentence structure is often simple and lacks complexity, which limits the ability to express more nuanced ideas. To improve grammatical range and accuracy, focus on mastering basic grammar rules and practicing sentence construction. Review verb tenses, subject-verb agreement, and the correct use of articles and prepositions. Consider using online grammar checkers or seeking feedback from a language tutor to identify and correct errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

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