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Letter

Band 8+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a mobile phone that I purchased from your store last week. I bought the phone on 10 April from your downtown branch, and the model was a Samsung Galaxy A54.

Unfortunately, when I opened the package at home, I noticed that the screen had a crack on the top right corner. In addition, the battery drains very quickly, even after being fully charged. As this was a brand-new product, I was extremely disappointed to discover these issues.

I would appreciate it if you could replace the phone with a new one as soon as possible. If a replacement is not available, I would like to request a full refund. I have attached a copy of the receipt for reference.

I look forward to your prompt response.

Yours faithfully,

Nikita Soni

Word Count: 140

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It is well-organized, clearly states the issue, and proposes a solution. The tone is appropriate and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth, making the message clear and effective.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using precise and appropriate language throughout. The choice of words enhances the clarity and professionalism of the letter.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical accuracy and demonstrates a wide range of structures. Punctuation is used correctly, contributing to the overall clarity and readability of the letter.

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Band 8+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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