Letter

Band 6+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Dear Sir or Madam,

I hope this message finds you well. I am writing to express my dissatisfaction regarding my recent room stay at Grand Thakkar Hotel from 15th May for two consecutive days. Unfortunately, the room was completely different on a negative side from what was shown in the app.

I am highly dissatisfied with the interior of the room, in the images displayed on website, it was very aesthetic but when I saw in-person, it was completely disappointing. In addition, the plaster on the walls was damaged and its pieces created a mess in the room. Furthermore, the washroom shown in the app displayed an exhaust fan and a geyser but it was not at all working properly.

Due to such conditions, there were several issues faced by us. Firstly, due to damp plaster, there was unpleasant smell in the room. Secondly, the ventilation was extremely poor and because of it, we experienced suffocation throughout our stay.

In view of these issues, I would really appreciate it if you could arrange a refund of at least half of the amount paid.

I look forward to your prompt response and appropriate action in this matter.

Yours faithfully,

Jenna Harward

Word Count: 200

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately covers all requirements of the task, providing specific details about the discrepancies, explaining the inconvenience, and stating the desired action. The tone is suitable for a complaint letter. To improve, consider adding more specific details about the advertised amenities that were missing and elaborating on the inconvenience caused to strengthen the impact of the complaint.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, moving from the initial complaint to specific details and then to the desired resolution. However, transitions between some sentences could be smoother to enhance the overall flow. For example, in the second paragraph, connecting the disappointment with the damaged plaster more explicitly would improve coherence.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary suitable for the task. Words like 'dissatisfaction,' 'aesthetic,' and 'ventilation' are used appropriately. However, there's room to enhance the sophistication of the language by incorporating more varied and precise vocabulary to describe the issues. For instance, instead of 'created a mess,' you could use 'resulted in debris' or 'caused significant disarray.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used. However, there are some grammatical errors and phrasing issues that affect the overall accuracy. For example, 'room stay' could be improved to 'stay in the room,' and 'it was not at all working properly' could be rephrased for better clarity. Addressing these minor errors would enhance the grammatical accuracy of the letter.

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