The given pie chart and table illustrate information about the outcomes of a survey of library users which takes place at one university. The provided data was given in two categories – types of library users and library user satisfaction.
Overall, the major proportion in categories of library users is full-time undergraduate, while the minor proportion is presented by academic staff. Additionally, helpfulness of staff was estimated as “very satisfied” in most cases. Meanwhile, availability of journals has the highest number of grades “not satisfied”.
Firstly, full-time undergraduate accounts for the significant majority (under a half), while only a small minority (7%) is shown for academic staff. In addition, almost identical result is presented for distance learning (all courses) – 8%. Full-time postgraduate constitutes roughly a quarter, while the last category of part-time postgraduate represents 16%.
Secondly, helpfulness of staff is valued as “very satisfied” – almost all users of library gives this band (95%), while availability of journals shows that users are not satisfied – the highest percent of not satisfied users (just under a quarter) is provided in this category. Library opening hours accounts for a vast majority – 65%. In addition, this category does not show not satisfied users as a category of helpfulness staff respectively. The smallest share of satisfied users is shown in the category of reliability of wi-fi (approximately a half).