Band 9: You should spend about 20 minutes on this task. You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam,

I am writing to bring to your attention a concerning issue regarding an order I placed with your online shop three weeks ago. Despite being promised delivery within two days of ordering, I have yet to receive the item.

This delay has caused significant inconvenience and frustration on my part. I have been eagerly anticipating the arrival of the item, but the prolonged wait has been disappointing, to say the least. What exacerbates the situation is the lack of response to my email inquiry regarding the status of the order, which I sent last week. The absence of communication only adds to my dissatisfaction with the service provided by your shop.

At this point, I kindly request immediate action to rectify this situation. I expect either the prompt delivery of the item as originally promised or a full refund of my payment. I trust that you will prioritize this matter and take the necessary steps to ensure a satisfactory resolution.

I appreciate your attention to this matter and look forward to a prompt response.

Sincerely,