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Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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Dear Sir or Madam,

I am writing in order to complain about your unquality equipment.I would be grateful ,if you solve my issues as soon as possible.

Recently, I have purchased an equipment your shop and I was really upset and completely do not satisfied when I saw a trouble which is detrimental broken and injured.Moreover,I do not truly like it’s color.

In addition, I phoned your shop ,anyone can not give certain information and I do not understand this situation. I am one of your constantly customer and never come across such unconviences .

Nevertheless, I am going to you replace or give a new equipment.Since,I spent substantial income for it.If my issue is not solved in 5 days ,I will have no choice but to complain higher organizations.

Yours faithfully,

Shukrona

Word Count: 133

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

5.5

The letter addresses all parts of the task, but the description of the problem and the phone call could be more detailed and clearer. More specific information would improve the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's structure is understandable, but the numerous grammatical errors and unclear phrasing affect the overall coherence and flow. Improving grammar and sentence structure would significantly enhance readability.

Lexical Resource

4.5

The vocabulary used is adequate but lacks precision and sophistication in places. A wider range of vocabulary and more precise word choices would improve the overall lexical resource.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that significantly impact clarity and understanding. Improving grammatical accuracy is crucial for a higher score.

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You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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