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Letter

Band 5+: You recently purchased an electronic device from a store, but it is not working properly. Write a letter to the store manager.

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Note: Both the topic and the answer were created by one of our users.

I am writing this letter to express my dissatisfaction towards the iPhone that I purchased on 4th August 2025 from your outlet on Mayfield road.

I regret to inform you that I am not completely satisfied with your device. The screen of the mobile often blackest while using. The battery of the product diminishes with any usage. Moreover, there are some issues associated with volume and speakers of the device.

I reached out to your after-sale service department but did not get desired results. I emailed and called help centre of your company several times. Although, I could not resolve after contacting company’s help centre. So, I decided to reach the store. Your assistant manager informed some of the technical issues with the phone.

I would be most grateful if you look into this issue at your earliest convenience and take appropriate action. I am looking forward for either exchange or refund the amount associated with the product. For further information, feel free to contact me at [email address].

Yours faithfully,

XYZ

Word Count: 172

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses the task by clearly stating the problem and desired resolution. Minor improvements in structuring the complaint could enhance clarity.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but the flow could be smoother with better paragraphing and transition words. Grammar errors impact the overall coherence.

Lexical Resource

6

The vocabulary used is appropriate for the context, demonstrating a good range of words. More precise language could elevate the letter's sophistication.

Grammatical Range & Accuracy

4

While the letter attempts to use a range of grammatical structures, numerous errors affect the overall accuracy and fluency. Improving grammatical accuracy is crucial.

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