Letter

Band 4+: You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Dear Manager,

I hope you are doing well. I am writing to express my dissatisfaction that I recently visited your library on 25th June 2026.

Firstly, I had visited lot of library in Brampton It was a good experience. However when I visited library which is located in Pickering I was totally disappointed. Because when I entered inside the floor no one is there to guide me in the front desk. Eventhough I was ringing the no one came outside. Therefore I went inside without anyone guidance. By the way I was looking for scientific related books but there is no stuff inside this library.

Secondly, I noticed that centralized air conditioner did not work properly I got more sweat and my t-shirt got wet and I returned to my house. So please improve the customer service in the front desk and add more number of books in the racks. Finally I request you to repair the AC inside the library. So huge number people will visit your branch library.

I would like to appreciate if you resolve this problem as soon possible.

Kindly Regards,

Dhakshnamoorthy Balan.

Word Count: 187

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

library: 4

inside: 4

visited: 3

Try using synonyms for the above words

Task Response

The letter addresses all three prompts required by the task: it describes the visit, explains the dissatisfaction (lack of staff, lack of books, and broken AC), and suggests improvements. However, the development of these points is somewhat limited and the information is presented in a disjointed manner. To improve, ensure that each point is expanded upon with more detail to provide a fuller picture of the experience. Additionally, focus on improving the logical flow and grammatical accuracy, as some phrasing is awkward or repetitive, which can obscure the clarity of your message. Using more formal transitions and ensuring consistent verb tenses would also enhance the overall quality of the response.

Coherence & Cohesion

The letter follows the required structure by addressing all three bullet points, but the flow of ideas is hindered by poor sentence connectivity. Many sentences are short and choppy, and the use of cohesive devices (like 'Firstly', 'Secondly', 'Finally') feels mechanical rather than natural. To improve, try using more complex linking words (e.g., 'Despite my previous positive experiences...', 'In addition to the lack of staff...') to create a smoother transition between thoughts. Ensure that each paragraph focuses on a single cohesive idea.

Lexical Resource

The vocabulary used is quite basic and repetitive (e.g., using 'library' and 'inside' multiple times). There are also instances of incorrect word choices, such as 'no stuff' instead of 'no books' or 'no stock', and 'more number of books' instead of 'a wider selection of books'. To reach a higher band, aim to use more precise and sophisticated vocabulary related to the context, such as 'unattended,' 'insufficient collection,' or 'malfunctioning air conditioning'.

Grammatical Range & Accuracy

Grammatical errors are frequent and occasionally impede the reader's understanding. There are significant issues with verb tenses (e.g., 'no one is there' instead of 'no one was there'), article usage, and sentence fragments (e.g., 'Because when I entered...'). There are also errors in subject-verb agreement and word order. Focus on mastering basic sentence structures, particularly the past tense for describing past events, and practice using subordinating conjunctions to combine short sentences into complex ones.

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Band 4+: You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Grammatical Range & Accuracy

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You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: – what the new service is – why you are unhappy with it – suggest how the service could be improved.

You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: – what the new service is – why you are unhappy with it – suggest how the service could be improved.

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