Letter

Band 5+: You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Dear Sir or Madam,

I hope this email finds you well.

I am writing to express my dissatisfaction with your new service, which self-service by kiosk that I have used it last friday, and this is really terrible because when I tried to scan books that I want to borrow, this machine had showed error on the screen. Then I passed process to payment step, I choosed to pay by Prompay/QR code, then I scaned it, but it was not work as well, I saw menu to refundable, so I had moved to counter and requested them to support, they do not how to handle this issue, and they do not know ho to refund. Finally,I had to pay again, and staff said It is un-refundable.

I highly recommend you to set-up the section to training your staff that how they manage any problem that may happend with machines, including how to cancel and refund money to user to avoiding to double a payment.

Best regards,

Sasitorn

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all the requirements of the task, clearly stating the new service, the reasons for dissatisfaction, and a suggestion for improvement. There are some minor grammatical errors and awkward phrasing, but overall, the message is clear. To improve, focus on refining sentence structure and ensuring accurate grammar and vocabulary.

Coherence & Cohesion

The letter's organization is generally clear, but the numerous grammatical errors and awkward phrasing disrupt the flow of information. Paragraphing is present but could be used more effectively to separate distinct points. To improve coherence, focus on using clearer transitions between ideas and ensuring each sentence logically follows from the previous one. Proofreading carefully for grammatical errors is essential to enhance readability.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. While the letter conveys the main points, using more specific and descriptive language could enhance the impact. For example, instead of 'this is really terrible,' consider a more nuanced expression like 'this experience was extremely frustrating.' Expanding your vocabulary and focusing on precise word choice will make your writing more compelling.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors that impede understanding. Issues include incorrect verb tenses ('I have used it last friday'), subject-verb agreement problems ('this machine had showed error'), and awkward sentence structures. To improve, concentrate on mastering basic grammar rules and sentence construction. Reviewing verb tenses, practicing sentence combining, and carefully proofreading for errors will significantly enhance the accuracy and clarity of your writing.

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Band 5+: You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: – what the new service is – why you are unhappy with it – suggest how the service could be improved.

You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: – what the new service is – why you are unhappy with it – suggest how the service could be improved.

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