Letter

Band 6+: Task: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do

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Dear Comany Manager,

I hope you are doing well. I am writing to express my dissatisfaction regarding an item I bought from your store in Kitchener on 24th June 2026. Let me explain my situation.

First of all, as an international student studying at University of Kitchener, I needed one reliable and fast-working laptop computer. So, after doing some research and getting reviews, I decided to buy Dell Stream 5000 laptop from your store. I spent more than my budget as your store advertised this laptop with a number of features and specialities. But when it was delievered, I found some hardware parts are not working properly.

For example, the automatic disc panel in the right hand side is not operating properly and if disc is accepted, files are not opening.In addition, the USB plug is also not performing well enough. The reason for buying this laptop was to fulfil my academic expectations such as research and analysis because I am a business course student and I use my old desktop for big sized file transfering. So, this faulty laptop computer does not meet my expectations at all.

Finally, I would kindly request a full refund or a replacement of the laptop at your earlieast convenience. I am enclosing a copy of a receipt for your reference.

Thank you for your time and consideration. I look forward to your prompt resolution.

Yours sincerely,

Jack Mike

Word Count: 235

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 6

store: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all parts of the task. The candidate provides a clear description of the item and the specific technical issues, explains the importance of the laptop for their studies, and clearly states the desired resolution. The tone is appropriately formal and professional for a letter of complaint. To further improve, the candidate could ensure consistent spelling (e.g., 'Company', 'delivered', 'earliest') and minor grammatical precision, but these do not detract from the overall task achievement.

Coherence & Cohesion

The letter is logically organized, and the progression of ideas is clear. You have addressed all three bullet points from the task. However, the transition between describing the laptop and explaining its importance could be smoother. To improve, try to use more sophisticated cohesive devices rather than starting every paragraph with simple markers like 'First of all' or 'Finally'. Ensure that the connection between the technical fault and the academic impact is more tightly integrated.

Lexical Resource

You have used a good range of vocabulary related to the topic, such as 'dissatisfaction', 'academic expectations', and 'prompt resolution'. There are some minor spelling errors (e.g., 'Comany', 'delievered', 'earlieast') and slightly awkward phrasing (e.g., 'big sized file transfering'). To reach a higher band, aim for more natural collocations and ensure that technical descriptions (like the disc panel issue) sound more professional and precise.

Grammatical Range & Accuracy

The letter demonstrates a mix of simple and complex sentence structures. However, there are several grammatical inaccuracies that prevent a higher score. For instance, there are issues with article usage ('buy Dell Stream 5000' should be 'buy a Dell Stream 5000'), subject-verb agreement, and tense consistency (e.g., 'I found some hardware parts are not working' should be 'I found that some hardware parts were not working'). Pay close attention to verb tenses when describing past events and their subsequent results.

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Task Response

Coherence & Cohesion

Lexical Resource

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