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Letter

Band 5+: You recently bought a product online, but when it arrived, it was not what you expected. Write a letter to the customer service team. In your letter: Describe the product you ordered. Explain the issue with the product that arrived. State what you would like the company to do. Write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

I hope you are doing well, I’m writing this letter regarding my recent order the product which I ordered from your website is not similar to what I saw in your product CatLog.

I placed an order on Black oversized shirt give size was Small, moreover, the shirt was designed with pattern and it was netted material it was also mentioned in the product description.

The product which I received was grey in color it was made up normal cotton cloth without patterns. Furthermore, there were no netted designs in the cloth, even after mentioning in the product details it was not up to my expectation .

I would like to return this product and I request you to refund my money back to my account or else you can give a discount on my next purchase. If u need any further details please feel free send the mail and also i have attached my invoice below.

Thank you

Sincerely

Ashwin

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 6

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the product and the problem are clear. The requested action is also stated. Minor improvements in organization and clarity would elevate the response.

Coherence & Cohesion

The letter's message is mostly understandable. However, some grammatical errors and awkward phrasing affect the overall flow and cohesion. Improved sentence structure and paragraphing would significantly enhance readability.

Lexical Resource

4.5

The vocabulary used is appropriate for the context. While there is a range of words, more precise and sophisticated language could be employed to enhance the overall impact. Some word choices could be more accurate and effective.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect clarity and fluency. Improving grammatical accuracy and sentence structure is crucial for achieving a higher score. A wider range of grammatical structures would also be beneficial.

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