City Transport Lost Property Enquiry - IELTS Listening Answers & Explanations
From Official Cambridge Guide to IELTS Academic Listening Test 5 · Part 1 · Questions 1–10
Audio
Questions
Questions 1–10 Form Completion
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
City Transport Lost Property Enquiry
Example
Main item lost: suitcase
Description of main item: black with thin 1 stripes
Other items: a set of 2 keys
some documents
a 3 in a box
a blue 4
Journey details
Date and time: 2.00–2.30 pm on 5
Basic route: caller travelled from the 6 to Highbury
Mode of travel: caller thinks she left the suitcase in a 7
Personal details
Name: Lisa 8
Address: 15A 9 Rd, Highbury
Phone number: 10
Answers & Explanations Summary
| # | Answer | Evidence | Explanation |
|---|---|---|---|
| Q1 | white | Actually – no, they're white now I think about it | Excerpt/Transcript Explanation: The transcript shows the woman changing her mind after first saying the stripes were grey; she confirms they are white. Answer Explanation: The answer states that the stripes on the suitcase are white. Reason For Correctness: The correct answer is "white" because the woman describes her suitcase as having thin lines, which the form calls stripes. While she first thinks they are grey, she corrects herself and says they are actually white. The form asks for the color of these thin stripes. |
| Q2 | office | Woman: Yes. I had a big bunch of keys in there. Luckily my assistant manager has an identical set so she's going out this morning to get some copies made. Staff member: So, they're for your office? Woman: That's right | Excerpt/Transcript Explanation: The transcript shows the woman and the worker talking about the missing keys. The worker asks if they belong to her workplace, and she confirms that they do. Answer Explanation: The answer "office" means the keys are used for the building where the woman works. Reason For Correctness: The correct answer is "office" because the woman says she lost a group of keys in her suitcase. The staff member asks if those keys are for her workplace (office), and she says "That's right." She also mentions that her home (house) keys were safe in her pocket, so the lost keys must be for the office. |
| Q3 | camera | But the thing I'm really worried about - I mean, I haven't even taken it out of the box yet – is a camera I just bought | Excerpt/Transcript Explanation: The transcript shows the woman talking about a new camera that is still in its box and was inside the lost suitcase. Answer Explanation: The answer camera is one of the things inside the lost bag. Reason For Correctness: The correct answer is camera because the woman says she is very worried about a camera she recently bought. She mentions that she has not even taken it out of its box yet, which matches the description in the form of an item 'in a box'. |
| Q4 | umbrella | I had an umbrella. It was black, no blue, but obviously that isn't as important as the other things | Excerpt/Transcript Explanation: The transcript shows the woman mentioning she had an object for the rain and clarifies that its color was blue. Answer Explanation: The answer is an object used to stay dry when it rains. Reason For Correctness: The correct answer is 'umbrella' because the woman remembers she left one in her suitcase. While she initially thought it was black, she corrects herself to say it was blue, which matches the description in the form. |
| Q5 | 13th May / 13 May / May 13 / May 13th | Staff member: OK. So that'd be May the 13th. Woman: Yes | Excerpt/Transcript Explanation: The transcript shows the staff member giving the date as May 13th and the woman confirming it. Answer Explanation: The answer is the calendar date May 13th. Reason For Correctness: The correct answer is 13th May because the worker and the woman are trying to figure out which day she lost her suitcase. After hearing that she traveled 'yesterday' and at what time, the worker states the date is May 13th, and the woman confirms this is correct by saying 'Yes'. |
| Q6 | airport | Staff member: All right, and you mentioned a passport, I think. So you were coming from the airport, I presume. Woman: Yes | Excerpt/Transcript Explanation: The transcript shows the office worker asking if the woman was coming from the airport, and the woman saying 'Yes'. This confirms the starting point of her travel. Answer Explanation: The answer is the location where the woman's journey started before she arrived in Highbury. Reason For Correctness: The correct answer is 'airport' because the staff member asks the woman if she was coming from that location based on her having a passport. She says 'Yes' to confirm that her trip home began at the airport. |
| Q7 | taxi | I thought about getting the train, but that would have meant a bus journey as well, and I couldn't be bothered so I decided to take a taxi eventually. That's where I must have left it | Excerpt/Transcript Explanation: The transcript explains that the woman did not want to use a train and a bus together. Because of this, she chose a taxi for her trip, and she thinks that is where she lost her suitcase. Answer Explanation: The answer 'taxi' is the type of car with a driver that the woman paid for her ride and where she forgot her bag. Reason For Correctness: The correct answer is 'taxi' because the woman explains that she chose this way of traveling over others (like the train or bus) because it was easier. She specifically says she believes she left her suitcase in that vehicle. Keywords used are 'travelling,' 'transport,' and 'decided to take.' |
| Q8 | Docherty | Woman: Yes. It's Lisa Docherty. I'll spell that for you. It's D-O-C-H-E-R-T-Y | Excerpt/Transcript Explanation: The transcript shows the woman saying her first and last names and then carefully spelling the last name out loud so the person on the phone can write it down. Answer Explanation: The answer is the last name (family name) of the woman who is calling to report her lost bag. Reason For Correctness: The correct answer is 'Docherty' because when the staff member asks for her full name to complete the form, she identifies herself as Lisa Docherty. To ensure the listener records the name correctly, she immediately spells out her surname letter by letter. |
| Q9 | River | Woman: Sure. It's number 15A River Road - and that's Highbury, as I said | Excerpt/Transcript Explanation: The transcript shows Lisa giving her full address to the staff member, explicitly mentioning "River Road" as the place where she lives. Answer Explanation: The answer is the name of the street where Lisa lives. Reason For Correctness: The correct answer is "River" because when the staff member asks Lisa for her address, she states it is "15A River Road" in "Highbury". The form already includes the number "15A", the abbreviation "Rd" (for Road), and the area "Highbury", so only the specific name of the street needs to be filled in. |
| Q10 | 07979605437 | I guess my mobile would be best. Er, hang on, I can never remember my own number. OK, I've got it. It's 07979605437 | Excerpt/Transcript Explanation: The transcript shows the woman finding and reading out her personal mobile phone number so the staff member can contact her about her lost suitcase. Answer Explanation: The answer is the mobile phone number provided by the caller. Reason For Correctness: The correct answer is 07979605437 because, towards the end of the conversation, the staff member asks for the caller's phone number. The woman checks her phone because she cannot remember it and then provides this exact sequence of eleven digits. |
Transcript
Staff member: Hello. City Transport Lost Property. How can I help you?
Woman: Oh, hello. Yes, I'm, er, calling about a suitcase I lost yesterday. I don't suppose I'll get it back but I thought I'd try.
Staff member: Well, some people do hand lost items in so you might be lucky. Let's put the details into the computer.
Woman: OK.
Staff member: Right, so, let's start with a description of the suitcase.
Woman: OK, well, it's small, and it's the type you can pull along on wheels.
Staff member: How about the colour?
Woman: Yes – it's black but not exactly plain black - it has some narrow stripes down it, sort of grey. Actually – no, they're white now I think about it.
Staff member: OK, I'll just add that information. Now were there any items inside it?
Woman: Yes. I had a big bunch of keys in there. Luckily my assistant manager has an identical set so she's going out this morning to get some copies made.
Staff member: So, they're for your office?
Woman: That's right. My house keys were in my pocket, thank goodness.
Staff member: Anything else?
Woman: Um, there were a lot of documents, but they're saved on my laptop anyway, so, er, they don't matter so much. But the thing I'm really worried about - I mean, I haven't even taken it out of the box yet – is a camera I just bought. That's really why I'm calling. I can't believe I've lost it already.
Staff member: I see. Well, let's hope we can find it for you. Was there anything else?
Woman: I don't think so.
Staff member: Any credit cards?
Woman: They were in my handbag. And I had my passport inside my jacket pocket.
Staff member: Money, clothing, any personal items?
Woman: Oh, let me think. I had an umbrella. It was black, no blue, but obviously that isn't as important as the other things.
Staff member: No, but it all helps us identify your property and get it back to you. Anyway, I just need to ask you for some basic details about your journey. So it was yesterday, was it?
Woman: That's right. In the afternoon - around 2 pm, maybe 2.30.
Staff member: OK. So that'd be May the 13th.
Woman: Yes. I was heading to Highbury. That's where I live.
Staff member: All right, and you mentioned a passport, I think. So you were coming from the airport, I presume.
Woman: Yes - and I was looking forward to getting home so much – and what with being tired and everything – I think that's why I just forgot about the case.
Staff member: And how were you travelling when you lost your property? I mean, what kind of transport were you using?
Woman: I thought about getting the train, but that would have meant a bus journey as well, and I couldn't be bothered so I decided to take a taxi eventually. That's where I must have left it.
Staff member: Well, that's good news in a way. It's more likely that a driver would have found it and handed it in.
Woman: I hope so.
Staff member: Well, I need your personal details now. Can I have your full name, please?
Woman: Yes. It's Lisa Docherty. I'll spell that for you. It's D-O-C-H-E-R-T-Y.
Staff member: Thank you. And next, if I could have your address - the best address to send you the property if we manage to locate it?
Woman: Sure. It's number 15A River Road - and that's Highbury, as I said.
Staff member: Thank you. Just a moment. There's just one final thing - that's your phone number.
Woman: I guess my mobile would be best. Er, hang on, I can never remember my own number. OK, I've got it. It's 07979605437.
Staff member: Very well. I think that's everything we need at this end. I'll have a look at the data on ...