As I am working as an nursing officer, uh, our duties will be scheduled by our nursing in charge. Uh, so in order to that my nursing in charge always allocated the every activities um, for some people or colleagues uniformly. Um. Uh. But uh. Two months ago that dressing as our unit uh is combined with plastic surgery unit. There are so many uh. Plastic surgeries reviews that uh. We have to um. Rest the wound, uh, again and also after the wound inspection that for the review there will be so many patients will be there. So I was. We will be exhaued because of the tired. Um. But uh, without considering it uh. My uh, sister was uh allocated the dressing duty frequently for me. But without considering uh, that hard hardship I was did, um. I was done it without any hesitation. But one day she was um. Uh. Spel out and um. Shouted at me for some of the reasons at the time. I also recall she was accept my hard work and really huts hurd me a lot. Uh. I was uh. Complaining it to my matron. He is the uh direct um. Monitor person for our nursing in charge. Uh, he also supported me but it was exploited in some other way. And uh. This problem was carried into our consultant. Uh, then uh, our consultants conducted board meeting. We were negotiated the problems in a very calm manner. And this was really a useful man, useful matter that to understand each other’s problems. After that onwards our sister really allocate uh, the duty without any um. Discrimination. And also now nowadays I am feeling very free and all happy. So it’s really ah. Satisfied, satisfied with the results.
Band 6+: Describe a complaint that you made, and you were satisfied with the result. You should say: When it happened Who you complained to What did you complain about? Why were you satisfied with the result?
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As a nursing officer, our duties are scheduled by the nursing in charge. My nursing in charge usually allocates tasks to everyone fairly. However, two months ago, our unit was combined with the plastic surgery unit. This meant a significant increase in wound care and inspections, leading to a heavy workload for all of us. We were often exhausted. Despite this, my colleague was frequently assigned dressing duty, even though I had already been doing it consistently. I never complained, but one day she became frustrated and yelled at me. I was hurt because I felt my hard work wasn't being acknowledged. I decided to complain to our matron, who is the direct supervisor of the nursing in charge. He listened to my concerns and supported me, but the issue wasn't fully resolved. We escalated the problem to our consultant, who called a board meeting. We discussed the situation calmly and openly, which helped us understand each other's perspectives. After that, my colleague started allocating duties more fairly, without any discrimination. Now, I feel much more relaxed and happy. I'm truly satisfied with the outcome.
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Speaking Time: 74 seconds