I remember last week when I ordered a uh taxi on online platform and after I opened the door I found that there are three strangers on the car and at that time I feel little bit, a little bit worried and angry and ah I returned to customer service to complain about the things and customm service first comfort my comfort my anxiety and he checked up the situation and told me that it was driver dishonest behavior to secretly carry three other passengers. And uh custommy? Ve told me that the driver will be forbids to use uh use the platforms in the future and he, and he will give me my refund for this, for this trip. He, I’m satisfied with the complaint as the custom service attitude is really sincere and he apologized to me many times. They said that it was their platform lack of supervise supervision and he told me that and I think and another and I’m also satisfied with the timely resolution.
Band 6+: Describe a complaint that you made, and you were satisfied with the result. You should say: When it happened Who you complained to What did you complain about? Why were you satisfied with the result?
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Polished transcript:
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Last week, I ordered a taxi through an online platform. When I opened the car door, I found three strangers inside. I was immediately worried and angry. I contacted customer service to complain about the situation. The customer service representative was very understanding and calmed me down. They investigated the issue and confirmed that the driver had acted dishonestly by secretly carrying three other passengers. The representative informed me that the driver would be banned from using the platform in the future and that I would receive a full refund for the trip. I was satisfied with the outcome because the customer service representative was sincere and apologized profusely. They acknowledged that their platform lacked adequate supervision. I was also pleased with the prompt resolution of the issue.
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Speaking Time: 51 seconds