It is a fundamental right for every. Every individual to make complaint whenever they are not satisfied with any product or the service they bought. Here. I would like to mention one situation when I was not satisfied with the product that I got. Um, it was. It was the. The product was a ah. Phone. This phone. Uh, I bought this phone during last month, uh, on the occasion of my birthday. I was quite happy with the product initially, but after some time I started facing the difficulty, um, and some glitches in my phone such as hanging issue, um, battery health issue and many other issues. Uh, for some time I used to avoid it and ignore it, but after a certain period these issues become larger and quite unavoidable. Uh, to repair this uh, issue, I quickly risush to the service center of the phone company. There was quite long queue for. For uh, service appointment. Uh, I. But after. But after some time u. Uh, I got my chance to represent my uh, represent my product and to complainh about the service that I got. Uh, I asked them to replace my make replacement of my phone but they denied and they told me that it is not possible for them. Um, it was. I felt that it is just the one month of the time and uh, it is a very short time, uh, for this kind of glitches and problems. I also talked to manager, um, but uh, after talking to my manager I. I was quite uh, satisfied. I was. I was feeling quite satisfied as he uh, agreed with my iade with my proposal of changing my phone and replacing with a uh, new one. Um, but uh, m but uh. And this entire experience was quite filled with feeling quite roler. Coaster for. Quite like a coaster for me, uh, because at that time I was uh uh, quite into attention and um, daunted because of the situation.
Band 6+: Describe a complaint that you made, and you were satisfied with the result. You should say: When it happened Who you complained to What did you complain about? Why were you satisfied with the result?
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It's a fundamental right for every individual to make a complaint whenever they are not satisfied with any product or service they've purchased. I'd like to share an experience where I wasn't satisfied with a product I bought. It was a phone. I purchased this phone last month for my birthday. Initially, I was happy with it, but after a while, I started encountering difficulties and glitches, such as the phone hanging, battery health issues, and other problems. For a while, I tried to ignore them, but after a certain period, these issues became more significant and unavoidable. To address these problems, I went to the phone company's service center. There was a long queue for service appointments, but eventually, I got my chance to explain the issues with my phone and complain about the service I was receiving. I asked them to replace my phone, but they refused, stating it wasn't possible. I felt it was only a month since I bought the phone, and it was too early for such glitches and problems. I also spoke to the manager, and after talking to him, I was quite satisfied. He agreed with my proposal to change my phone and replace it with a new one. The entire experience was quite a rollercoaster for me because at that time, I was quite anxious and daunted by the situation.
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Speaking Time: 91 seconds