🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 5+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Shopee Shopping Center,

I am writing this letter to inform you about the disadvantage i have experienced for purchased a pair of shoes via online from your store recently. It was really disappointed because the item that arrived to my house is a defect item. I could not wear it since the shoes are barely unable to use wear because it was broken.

The shoes are lacerated as the soles are separated from throatline. I thought it is a bad deed and i feel tricked as a customer. Furthermore, the shoes are given to special occasions this week. So, this is actually ruin my plan.

Through this accident, I ask for you a clarity about the solution. I demand you to make a refund about the costs, after that, as soon as I receive the refund, I will return the damaged shoes to your company at least next week.

Do not hesitate to contact me if you need further information or another negotiation.

Yours Faithfully,

Word Count: 166

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

shoes: 5

about: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements, explaining the problem, expressing dissatisfaction, and requesting a refund. However, the tone could be more polite and objective, and some details, such as the plan being ruined, could be omitted to focus on the main issue.

Coherence & Cohesion

4.5

The letter is mostly coherent, but some sentences are wordy or unclear. The writer could improve cohesion by using transitional phrases and more logical paragraphing.

Lexical Resource

4.5

The vocabulary is limited, with some errors (e.g., 'disadvantage' instead of 'problem', 'lacerated' instead of 'torn'). The writer could use more precise and natural language to convey their message.

Grammatical Range & Accuracy

4.5

There are several grammatical errors, such as subject-verb agreement issues and incorrect verb tenses. The writer should focus on improving sentence structure and using correct grammar to convey their message effectively.

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Sir or Madam, I am writing to express my dissatisfaction with the skintint product that I bought 3 days ago via Shopee. When I opened the package, there was a liquid spill coming from the skintint box, and it turned out the pump was damaged which caused the product contents to come out of […]

Band 7+

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Madam, I am writing to express my dissatisfaction with the Bluetooth headset I recently ordered from your online store. The item was delivered one day ago with terrible condition and cannot be used at all. When I open the package, I noticed that there was a scratch on one side of the headset. I […]

Band 8+

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear concern, I am writing this letter in respect to the order I made last week from your website, that reached in damaged form to my doorsteps. Firstly, I managed to get two of my required decants from your online portal which I longed for sometime now and I ordered them on the first glance […]

Band 6+

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Sir/Madam, I am writing this letter to inform you that I purchased a projector from your e-commerce website last week, and when it arrived, it was damaged. I was really excited to unpack this product when I received it, but my enthusiasm turned into disappointment after opening the box, as the lens of the […]

Band 6+

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Sir or Madam, I am writing to inform you that I recently purchased from your e-commerce website last weekend, and when it arrived, it was damaged. I am unhappy with this. I thought it would be in perfect condition, but it was not. Also, I wanted it to arrive before I traveled to another […]

Band 7+

See All

Band 5+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Other Topics:

You are applying for a scholarship to study abroad. Write a letter to the scholarship committee applying for the award. You should include details about: - which course and country you wish to study in - why you deserve the scholarship - your academic achievements and future plans.

You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter • apologies for what happened • explain why you missed the deadline • tell him/her how you will avoid this situation in future.

There is construction taking place near your home and the noise is disturbing you. Write a letter to your local council. In the letter, Describe the construction Explain why the construction is a problem for you Say what you would like them to do about it

You recently stayed with a childhood friend for a few days. Write a letter to this friend. In your letter: Thank your friend for letting you stay with them. refer to something enjoyable that you did while staying with him/her invite your friend to visit you

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium