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Letter

Band 7+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter regarding a recent purchase from your website of a smart bulb, which was received damaged.

Yesterday, I received the shipment and upon unboxing the product, I discovered that it was not in a usable condition. It appears that the packaging was not sufficient to protect the bulb. As a result, it got shattered during transit. Since the occasion for which I ordered this item has already passed, I would like you to issue a refund of $25, which I paid for this product.

I am providing you with the order details to identify the order.The order number is SA7184184 and was placed on 7th September 2024 and received it on 12th September 2024.

If you need to contact me to arrange the courier pickup service, you can email me at iffi.0712@gmail.com.However, I request you to schedule it within next two weeks as I am moving to calgary.

I will be be looking forward to a prompt response from you.

Yours Faithfully,

Iftikhar Saddiqui

Word Count: 170

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 3

received: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing a clear explanation of the issue, requesting a refund, and outlining arrangements for returning the damaged item.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. However, there are a few minor grammatical errors that slightly disrupt the flow.

Lexical Resource

7.5

The letter demonstrates a good range of vocabulary, using appropriate and varied language to express the complaint.

Grammatical Range & Accuracy

6.5

The letter contains a few grammatical errors, but these do not significantly hinder comprehension.

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Band 7+

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Band 7+: 1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

1. You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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