Band 8: 1. You recently purchased a new kitchen appliance that was advertised as easy to use, but you are finding it difficult to operate and the instructions are unclear. Write an email to the manufacturer's customer service in about 150-200 words. Your email should include the following points: • State the date of purchase and the specific appliance. • Describe the difficulties you are having with using the appliance and the unclear instructions. • Request a resolution, such as clearer instructions, a tutorial, or a refund. (User-Written IELTS Writing Task 1 Sample)

Dear Easy Life Manufacturer’s Customer Service,

I am writing to formally express my concerns regarding the unclear operating instructions for my stove, which I purchased on January 30th, 2026. The product was advertised as easy to use; however, my expectations were not met.

According to your television advertisement, customers should be able to set up their kitchen appliances with a step-by-step guide provided on the packaging. Unfortunately, the instructions included were extremely brief and lacked sufficient details. When I pressed the start button in step three, it stopped functioning and made a strange sound. As a result, the indicator light did not turn on afterward.

To resolve this matter, I kindly request a full refund for my purchase due to the malfunction as compensation for the inconvenience. Moreover, it might be better if your manufacturer provides a detailed written guide or a visual video available on your website. I would attach relevant documents for your reference, including invoices, receipts, and photos.

I hope that this issue can be resolved promptly and satisfactorily. Please respond within 5 business days to let me know how you plan to address the situation.

Thank you for your immediate attention. I look forward to your swift resolution.

Yours sincerely,

Jenny Kim

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