Letter

Band 7+: Complaint letter letter You have bought a laptop recently but it didn't work properly. Describe the problem

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Dear Sir or Madam

I writing to formally complain about a laptop I recently purchased from your online store. I bought the laptop model LENOVO on December 1st.

Unfortunately, since I began using it, I have experienced several problems that have seriously affected its performance and usability.

The laptop often freezes during the boot process. Meanwhile, a lot of apps did not work, it was so stressful. I purchased it for my study, however especially those apps did not open.

Sad to say that I have already tried basic troubleshooting steps like restarting and updating the system, but the problems persist.

I kindly request that you either replace it with a fully functioning model, or provide a full refund.

Please let me know the next steps and what documentation you require from me.

I look forward to your prompt reply and resolution within a reasonable time frame.

Yours sincerely,

Nancy

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses the task by clearly stating the complaint about the faulty laptop and requesting a resolution. The issues are described with sufficient detail, and the desired actions (replacement or refund) are clearly stated. A minor improvement could be to provide more specific details about the troubleshooting steps taken.

Coherence & Cohesion

The letter is generally well-organized with a clear introduction, body, and conclusion. The progression of ideas is logical, but some sentences could be linked more smoothly to improve the overall flow. For example, the transition between the description of the freezing issue and the app issues could be clearer. Consider using transition words or phrases to connect related ideas more effectively.

Lexical Resource

The vocabulary used is appropriate for the task, and the language is generally accurate. However, there's room to enhance the lexical range by using more varied and precise vocabulary. For instance, instead of repeatedly using 'problems,' you could use synonyms like 'malfunctions,' 'defects,' or 'issues' to add depth to your writing.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay attention to sentence structure and word choice to enhance clarity and precision. For example, in the sentence 'I writing to formally complain,' the correct form is 'I am writing.' Correcting these small errors will improve the overall grammatical accuracy of your writing.

Answers On The Same Topic:

Complaint letter letter You have bought a laptop recently but it didn’t work properly. Describe the problem

DEAR SIR OR MADAM, I HOPE THIS LETTER FINDS YOU WELL, THE REASON WHY I AM WRITING THIS LETTER IS TO COMPLAIN ABOUT YOUR PRODUCT. I HAVE PURCHASED ONE OF YOUR LAPTOPS RECENTLY AS IT WAS NEEDED FOR MY STUDIES. SINCE YOUR SHOP WAS RECOMMENDED BY MY CONFIDANT WHO LIVES CLOSE TO IT. HE SAID […]

Band 4+

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Band 7+: Complaint letter letter You have bought a laptop recently but it didn't work properly. Describe the problem

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Complaint letter letter You have bought a laptop recently but it didn’t work properly. Describe the problem

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13. You have a spare room in your flat/apartment and you want to rent it to a student. Write a letter to the accommodation office of the local college. In your letter Explain where your apartment is - Why you want to rent a room - What sort of person would you like to rent it to

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Coherence & Cohesion

Lexical Resource

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